PointInsight - Web Based Helpdesk Software
Help Desk Management
PointInsight is a robust, simple, and an easy to use, web based help desk management software solution that is designed to manage all types of help desk and customer service related tasks, issues and processes. It allows you to centrally record, track, update and proactively manage help desk, customer service and CRM related tasks, issues and projects by allowing you to create, customize and automate workflows and processes.
PointInsight Benefits
 Enhances Customer Satisfaction: Enhances customer satisfaction by showing in real time the     latest update on the issue reported to the Help Desk and Customer Service operations.
 Optimize Utilization of Resources: Promotes optimal utilization of help desk and customer support     resources resulting in efficiency and cost savings. Unifies support operations across departments     and third party providers across the globe.
Smart Product Decisions: Tightly integrates customer feedback into the product development     process
Complete Visibility: Provide enterprise level visibility through real time reports, alerts and     auto emails by bringing together end user feedback across projects, departments and divisions

  Online Help Desk Software
  Customer Support Management Software
  Helpdesk Tracking Software
  Technical Support System
  Incident Management System
  Ticket Management System
  Project Management System
  Task Management System
  Service Requests
  Service Desk System
  Process Management System
  Defect Tracking Software
Blog Section
Online Help Desk Support Programs And Softwares For Business World

Most organizations today are categorized into different departments taking care of varying demands. With new technology needs, there is also an IT department in almost every office to take care of your day-to-day IT needs. Constant trainings and implementations are a part of daily routine. >>
Online IT Issue Management Solutions

From analysis, development, testing, implementation and finally evaluation, without these stages no technical service would be complete. With development comes another factor that is issue management. Information technology provides solutions to your business needs and may develop structures that solve your problems but may still need further development to become precise. >>
Business process management in a nutshell

Business process management can be defined as the approach towards aligning all business aspects of an organization with client interface. It aims at increasing efficiency and effectiveness of a business operation through constant innovations, project management skills and integration of technology with the process. >>
Web Based Issue Management Software Solution

Increasing trend of offshore development and outsourcing work induces project managers to synchronize the multiple time zones. Web based project management solution is used to view the developments on the assignments of web based team. Clients are demanding high transparency and more visibility in the progress of their projects. >>
PointInsight Partners
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