Issue Management
PointInsight is a robust, simple, and an easy to use web based issue management software solution that is designed to track and manage all types of tasks, issues and processes from capture to resolution. It allows you to centrally record, track, update and proactively manage tasks, issues and projects by allowing you to create, customize and automate workflows and processes.

 Adapt to All Types of Business: PointInsight can adapt itself to the requirements to wide range of    industries such as healthcare, oil & gas, public services, IT services and many more.
 Suitable for All Sizes of Business: The issue tracking software can be configured from large to mid    sized enterprises to small and home based businesses
Optimize Utilization of Resources: Promotes optimal utilization of support resources resulting in    efficiency and cost savings. Unifies support operations across departments and third party providers    across the globe.
Collaborate Project/Process Feedback: Tightly integrates customer feedback into business    intelligence and release the input to the product development process
 Complete Visibility: Provide enterprise level visibility through real time reports, alerts and auto    emails by bringing together issues across projects, departments and divisions
 Customize to your Organization’s Unique Requirements: PointInsight can be configured to    handle any number of help desk and customer support processes, including but not limited to incident    management, ticket management, problem escalation and analysis, IT change management and    complete asset management

Blog Section
Online Help Desk Support Programs And Softwares For Business World

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Online IT Issue Management Solutions

From analysis, development, testing, implementation and finally evaluation, without these stages no technical service would be complete. With development comes another factor that is issue management. Information technology provides solutions to your business needs and may develop structures that solve your problems but may still need further development to become precise. >>
Business process management in a nutshell

Business process management can be defined as the approach towards aligning all business aspects of an organization with client interface. It aims at increasing efficiency and effectiveness of a business operation through constant innovations, project management skills and integration of technology with the process. >>
Web Based Issue Management Software Solution

Increasing trend of offshore development and outsourcing work induces project managers to synchronize the multiple time zones. Web based project management solution is used to view the developments on the assignments of web based team. Clients are demanding high transparency and more visibility in the progress of their projects. >>
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