Information Technology has been one of the greatest agent in providing a change in this century. It is playing a vital role in every sector and people can expect to see more changes in the coming decades with it. It generally refers to the study, development, design, support, implementation or use and management of computer based tools, specifically IT software development applications and computer hardware. IT actually deals with using computer software and electronic software in converting, storing, protecting, processing, transmitting and securely retrieving information. The term 'Information Technology' is most commonly used in referring business applications of the computer technology rather than the scientific applications. Thus the role of IT services in business has become prominent in the recent years.
Most of the businesses in today's world create data, which can be stored and processed on the PC. In few instances the data is input to the computers by using devices like scanners and keyboards. In other instances, the data may be electronically created and stored automatically in the computers. The small businesses usually need to buy the software packages and contract with the IT businesses which provide management software like help desk management software, customer support management software, web based issue tracking software, defect management software etc. However, larger companies have their own technical staff for IT software development.
IT is having an impact on all the businesses and trade industries, in manufacturing sector as well as in service industry. It is affecting the workers at all the levels of the organization, right from the clerks to the executives. The advancement in IT results in remarkable decline in the synchronization costs. PointInsight is a issue management solution providing support to mission critical business environments. The tool can deliver operational efficiencies, increased productivity and reduced complexity to its clients. All these bring standardization in IT project management issues.